Program and Service Updates
COVID-19 UPDATE: November 10, 2020
Encompass Support Services Society is open but running modified services and programming during the COVID-19 outbreak. We are working to help flatten the curve while also working to support our staff, community and clients through a complex time.
We continue to monitor provincial health updates, and are working with or local Health Authority and Division of Family Practice. We have been successful in keeping our programs open but on a modified basis with necessary safety measures in place. At this time, some of our safety measures include the following:
Our essential services continue to operate. If you are a participant, please contact your program to confirm status or reach out to our General Administration at 604.534.2171 for any questions/concerns. We have staff working remotely, in the office, and at program sites.
If you are a child, youth or caregiver we can help. Whether that is through a supportive phone call, helping you to navigate and access community resources, or because you are struggling to have your basic needs met. We understand this is a trying time for people and access to services is difficult and can feel isolating.
Please call our main line at 604-534-2171 and you will be directed to the appropriate service. We are here to support, if we don’t have the answer, we will work to connect you to someone within our community who can help.
Encompass Support Services Society is open but running modified services and programming during the COVID-19 outbreak. We are working to help flatten the curve while also working to support our staff, community and clients through a complex time.
We continue to monitor provincial health updates, and are working with or local Health Authority and Division of Family Practice. We have been successful in keeping our programs open but on a modified basis with necessary safety measures in place. At this time, some of our safety measures include the following:
- Plexiglass barriers for in-person services and the use of larger spaces to accommodate for physical distancing
- Staff members practicing physical distancing and being equipped with person protective equipment (PPE) including masks.
- Program facilitators and participants performing health checks at the beginning and end of in-person programs/services.
- Hand sanitizer or alcohol-based hand rub being available throughout the centre
- Thorough cleaning of all shared equipment after each client and all other areas of centre cleaned multiple times throughout the day
Our essential services continue to operate. If you are a participant, please contact your program to confirm status or reach out to our General Administration at 604.534.2171 for any questions/concerns. We have staff working remotely, in the office, and at program sites.
If you are a child, youth or caregiver we can help. Whether that is through a supportive phone call, helping you to navigate and access community resources, or because you are struggling to have your basic needs met. We understand this is a trying time for people and access to services is difficult and can feel isolating.
Please call our main line at 604-534-2171 and you will be directed to the appropriate service. We are here to support, if we don’t have the answer, we will work to connect you to someone within our community who can help.
Program Information and Contact:
Best Babies, Spanish Speaking Programs and Pregnant & Parenting Youth Programs:
For new or expectant mothers, young parents 25 years and younger, caregivers of a children 0-12 years old.
Lunch Club, Outreach & Phone/Video support available.
Call 604.530.2772
Weekly group meetings on Zoom: Call 604.308.7043 to register
Aldergrove Family Place:
For Children ages 0-6
Outreach & phone/video support available.
Program facilitators and participants will be performing health checks at the beginning and end of in-person programs/services.
Call 604.856.1664
United Way School’s Out Program:
Connecting with participants, and working to support those who need support. For more information, or if you are a participant and require support please get in touch!
Call 604.534.2171
Follow the School's Out staff on Instagram for fun video activities, lessons and contests!
Integrated Youth Services Team:
Youth Justice, Youth Living Independently, Family Mediation, Strengthening & Support
For youth ages 12-19 & their families/circle of care
Currently operating through phone/video and as needed outreach support.
Call and connect should you need access to support or have any questions.
Call 604.534.2171 ext. 111
Virtual Parent-Support Group:
Weekly groups with different topics; you can join any week.
Contact us to receive the group invite to your email.
Call 604.534.2171 or email support@encompass-supports.com
Langley Youth Resource Centre:
Youth Hub Drop-In and Friends of Dorothy, Youth Housing, Navigation & Street Outreach SupportFor youth ages 12-24
All services and programs are free of cost
Program facilitators and participants will be performing health checks at the beginning and end of in-person programs/services.
Call 604.546.1130 or email support@encompass-supports.com
Bridges Youth Employment Program:
For youth ages 15-30
Currently operating through in-person and video support.
Program facilitators and participants will be performing health checks at the beginning and end of in-person programs/services.
Call and connect should you need access to support or have any questions.
Call 604.866.8938
Clinical Counselling Programs:
Call 604.534.2171 ext. 104
For new or expectant mothers, young parents 25 years and younger, caregivers of a children 0-12 years old.
Lunch Club, Outreach & Phone/Video support available.
Call 604.530.2772
Weekly group meetings on Zoom: Call 604.308.7043 to register
Aldergrove Family Place:
For Children ages 0-6
Outreach & phone/video support available.
Program facilitators and participants will be performing health checks at the beginning and end of in-person programs/services.
Call 604.856.1664
United Way School’s Out Program:
Connecting with participants, and working to support those who need support. For more information, or if you are a participant and require support please get in touch!
Call 604.534.2171
Follow the School's Out staff on Instagram for fun video activities, lessons and contests!
Integrated Youth Services Team:
Youth Justice, Youth Living Independently, Family Mediation, Strengthening & Support
For youth ages 12-19 & their families/circle of care
Currently operating through phone/video and as needed outreach support.
Call and connect should you need access to support or have any questions.
Call 604.534.2171 ext. 111
Virtual Parent-Support Group:
Weekly groups with different topics; you can join any week.
Contact us to receive the group invite to your email.
Call 604.534.2171 or email support@encompass-supports.com
Langley Youth Resource Centre:
Youth Hub Drop-In and Friends of Dorothy, Youth Housing, Navigation & Street Outreach SupportFor youth ages 12-24
All services and programs are free of cost
Program facilitators and participants will be performing health checks at the beginning and end of in-person programs/services.
Call 604.546.1130 or email support@encompass-supports.com
- Essential Services: Access to food, personal hygiene products, navigation support are being offered.
- In-Person Clinic: Limited Availability: Call ahead to reserve a time!
- Telehealth Counselling: Call to book an appointment. Hub staff will collect some basic information and set up the phone counselling session for you. This is a good option if you need a private and safe place to have your session.
Bridges Youth Employment Program:
For youth ages 15-30
Currently operating through in-person and video support.
Program facilitators and participants will be performing health checks at the beginning and end of in-person programs/services.
Call and connect should you need access to support or have any questions.
Call 604.866.8938
Clinical Counselling Programs:
Call 604.534.2171 ext. 104
- Sexual Abuse Support Services (SASS): This program provides clinical counselling services to children and youth up the ages of 19 who have experienced sexual abuse or assault.
- General Counselling Program: This program offers short-term counselling to individuals of any age who are experiencing mild to moderate symptoms of depression or anxiety or are struggling with psychosocial concerns.
- Trauma Therapy Program (TTP): This program provides counselling to individuals who have experienced any type of mental or emotional trauma. The Trauma Therapy Program is a fee-for-service program, and counsellors will work to connect individuals with funding where available.
Client Precautions:
For everyone’s safety, we are asking staff and participants to stay home if they are sick or have traveled outside of Canada in the last 14 days, or have been in direct contact with someone displaying symptoms or recently traveled to a high-risk location.
We are also asking our participants to refrain from coming into Encompass spaces if they are at risk, or if it is not necessary. If you have an appointment please confirm with your program prior to coming in that you are well. If unable to attend, please discuss alternative options such as phone meetings, rescheduling, or make other arrangements.
Please notify Encompass immediately if you have recently attended our spaces, and have been diagnosed with COVID-19, by reaching out directly to the program or calling our General Administration at 604.534.2171.
If you have any concerns or questions please reach out to us directly and our staff will connect you to the appropriate program or person.
We are also asking our participants to refrain from coming into Encompass spaces if they are at risk, or if it is not necessary. If you have an appointment please confirm with your program prior to coming in that you are well. If unable to attend, please discuss alternative options such as phone meetings, rescheduling, or make other arrangements.
Please notify Encompass immediately if you have recently attended our spaces, and have been diagnosed with COVID-19, by reaching out directly to the program or calling our General Administration at 604.534.2171.
If you have any concerns or questions please reach out to us directly and our staff will connect you to the appropriate program or person.
We encouraged everyone to take the following steps to stay healthy and prevent the spread of infection:
- Washing your hands often with soap and water for at least 20 seconds;
- Avoiding touching your eyes, nose or mouth with unwashed hands;
- Cough or sneeze into your sleeve and not your hands;
- Staying home if you are sick to avoid spreading illness to others;
- Practice social distancing;
- Avoiding close contact with people who are sick;
- Remembering that diseases can make anyone sick, regardless of their race or ethnicity
Credible Sources for Information and Updates:
If you have personal medical questions, please contact your doctor or call 8.1.1 or 1.888.COVID19 (1.888.268.4319).
If you are, experiencing symptoms like cough, fever, sore throat or sneezing, or if you feel unwell stay home to prevent the spread of germs. These may be symptoms of COVID-19 but they are also symptoms of other viruses like the common cold and flu. Use the self-assessment tool to see if you need testing: https://covid19.thrive.health/
Online Resources Specific to Langley:
Huge thanks and kudos to Langley Children Committee for putting this resource list together!
| COVID-19 Support for Families |
Community Resource Lists:
| ESSS Fun and Useful Resource List |
| Community Support Resources - COVID-19 Coming Together Langley |
| Free or Low Cost Counselling Resources |
| Inventory List of Low Cost Food Resources for Langley |
| CRA Economic Response Plan |
| Measures to Help Canadians: Government of Canada covid_benefits |
